Prerequisite: A good knowledge of the French language for everyday life and work.

Overall Goals: This workshop is designed for people who are already using telephone communication in their work and who wish to deepen their knowledge in this area.

Intended Learning Outcome:

• Communicate better in French with clients and public organizations by telephone.
• Review the formulas and vocabulary to be used to respect the protocol.
• Using concrete examples, apply the rules of telephone protocol when receiving calls and taking messages, using the usual terminology and formulas specific to telephony.
• Discover practical techniques to effectively manage delicate situations with clients.
• Avoiding Anglicisms.

Methodology:

• Situations and role-playing on business-related themes.
• A dynamic teaching approach adapted to the needs and experiences of the participants.

Required Material:

• Headphones and an external microphone
• High-speed stable internet connection
• Access to a computer with a minimum of Windows 7 or Mac G5
• All material will be provided